
ClairMail Mobile Banking allows a customer to obtain account information, transfer between their accounts, set alerts for salary notifications, obtain fraud alerts, withdrawal alerts, low balance alerts and allows a subscriber to pay bills from his/her mobile.
Customer benefits are:
· Account Management: Access balances, transaction history and other account information. Conduct transactions such as fund transfers or stock purchases.
· Actionable Alerts: Receive and respond to 2-way alerts for low balances, check overdrafts, stock quotes, and questionable account activities.
· Security: Customers actively participate in fraud mitigation by verifying the legitimacy of mobile transactions and securing online transactions with out-of-band, multi-factor authentication.
· Mobile Payments: eBill presentment and payment.
· No-Hold Customer Service: Conveniently reach a customer service representative without waiting on hold.
Acquiring Financial Institution benefits are:-
· Maintain Customer Loyalty
· Increase market size
· Increase profits
· Extend Customer Service: Enhance customer experience by offering convenient, secure and on-demand mobile services.
· Reduce Operating Expenses: Displace costs from more expensive IVR, call centers and online services.
· Generate Revenue: Deliver context-specific, 2-way marketing offers.
· Gain Competitive Edge: Differentiate themselves from the competition
· Download-free: Leverages existing software and standard capabilities built into virtually every mobile phone, including messaging, mobile Web and client applications. No new client software is required.
· Intuitive: Uses messaging and other standard features that customers are already familiar with and comfortable using.
· Secure: Meets and exceeds FFIEC's stringent requirements for multi-factor authentication.
· Rapidly Deployed: Delivers the fastest time to value.
· Cost-effective: Reduces costs from other customer interaction channels - particularly IVR and call centers - effectively paying for itself in a few months.
· Ubiquitous: Works with any mobile phone, regardless of manufacturer, model, operating system or carrier.